Do we need
to own
software?

ISSUES | Best practice workshops

Diversity, trends, overview

In the benchmarking project, relevant, important issues are discussed and surveyed in accordance with the wishes of many participants by means of proven data collection worksheets. The input data is validated by experienced consultants, enabling us to create a sound basis which allows a joint analysis with a view to identifying hidden potential. The evaluation of the data allows areas to be identified where participants can contribute their examples of best practice.

More than 200 key performance indicators are compiled during the course of THE BENCHMARKING FORUM and presented in clear and meaningful diagrams. Here are a few examples of possible issues:

UNIT COSTS

Cost per workstation, IT costs per employee,
selected daily rates, etc.

PRODUCTIVITY KPIs

Staff capacity required per unit, e.g. for
support or operation per server, etc.

QUALITATIVE KPIs

Compliance with SLA, customer feedback
surveys, degree of maturity of
processes, etc.

ORGANISATIONAL KPIs

Average age of employees, proportion ofexternal employees, proportion sourced,etc.

TECHNICAL KPIs

Degree of virtualisation of servers, use of operating systems, etc.

STRATEGIC KPIs

Priority and significance of innovative projects (cloud, big data, BYOD), etc.

In workshops, specific initiatives are derived by sharing best practices from the participants in order to establish how best in class values were achieved. This allows a fact-based exchange of information.

Validation/plausibility check

Validation and plausibility checking
ensure the companies surveyed are
genuinely comparable in peer groups
and the results are meaningful.

Best practice

In line with our philosophy, we regard
benchmarking projects as
starting points from which specific
improvements are developed.